ezSupport is a paid support module for ezPayPal.
Contributors: manojtd
Donate link: http://buy.thulasidas.com/ezsupport
Tags:
Requires at least:
Tested up to:
Stable tag: 1.10
License:
ezSupport is paid support ticket module for ezPayPal, which can be purchased online. Using it in conjunction with ezPayPal, you can request that a fee be paid for every support ticket you get for your products.
If you would like to start your own paid support ticket system, you can purchase the full package of ezSupport ready-to-use online for only $12.95.
ezSupport is a modifed version of osTickets. Please refer to their wiki pages for details.
For our purpose, we have made the following changes and additions:
Note: ezSupport is an add-on module for ezPayPal Pro. You can install and use it only if you have ezPayPal. Or you can purchase the bundled package of ezSupport and ezPayPal ready-to-deploy for a discounted price of only $12.95.
Not in the current form. A future version that can work independently of ezPayPal will be released soon.
Not to get rich, for sure! In my case, I have a few popuplar plugins and packages out there on the net. My users kept sending me emails with questions that are clearly answered in the FAQ, documentation etc. When I got tired of cutting and pasting the FAQ answers, I decided to charge them a small amount ($0.95) per question. In fact, I didn't really charge them, I just told them that I would. And, to my surprise, my support load went down by over 90%! I wanted to use a support ticket system, but was worried that it would swamp me with frivilous tickets. A paid support model made sense in my case. Besides, it will certainly cut down on spam.
Depending on how your PHP installation is configured, your emails may
look like spam to some of the mail sentinel out there. The safest way to
overcome this is to set up SMTP for outgoing mail. Logon to your ezSupport
Admin panel (<your ezSupport site>/scp/admin.php
) and
click on the Emails tab. Click on the "Support" email (typically
support@yoursite.com
) and enter
the values in the "SMTP Settings (Optional)" and section. You
will also need to enter your login info in the "Login info
(optional)" subsection.